Support

If you have a particular issue, here is where you can check for major updates or discussions.  You can also leave feedback (suggestions, questions) for the game itself.

For bug reporting, please REPLY on this webpage using the button at the bottom.  I am monitoring this daily.  It allows other users to see what issues are genuine bugs, and where there are puzzles etc.

Unity edition, version 2.1.440 is live and stable

Ever since 2.0.075 it includes a necessary underlying upgrade of the Unity platform to 5.6.3.  Unfortunately Unity has worsened in terms of mobile performance, and many developers are grappling how to rectify some of that.  Current suggestions for devices where you experience slowness or occasional memory shutdown:

a) back up your savegame!  a shutdown during file procedure can corrupt the active file.  A backup saves you.

b) turn on the “reduced map size” on page 7 of the options.  And turn CPU USAGE to second lowest level. You can also experiment with some of the other options there but the minimap is the worst culprit as it creates thousands of sprites, so my recommnedation is just having those two things.

c) notify me via facebook and let me know your experience.  It helps me track things down.

Unity edition, version 1.9.330 is live and stable

I am most focussed on chapter3 expansion work as well as a ‘Dark Side’ spinoff (see details HERE), but changes below were made that had accumulated through feedback.  Some smaller other ones I am still working through.

– added an ERASE MAP KNOWLEDGE performance option, as this reduces savegame file size and computation memory drain. Could potentially help lower memory devices reduce crash occurrence
– fixed an issue with baby floaters spawning n groups of trolls
– fixed resist evil spell wording in fight log
– Upon popular request: SPECTRAL DRAGONS! even nastier than golden dragon and diamond dragon.
– POISON DART can now be chosen as auto attack spell.  if not in range, the actor advances towards the enemies.
– modified the fight speed formulas for attacks and moves.  found a few things I wanted to tweak AND found a genuine error where monster’s SLOW curse would actually speed you up.  Guys can no longer get unlimitedly fast (which was never intended, but simply not tested > level ~60 or so).
– class change will now trigger unsuitable equipment to be removed
– for those finding themselves BEHIND Kratos’ corpse, there is now an emergency teleport out of the cave
– no longer any accidental wizard insignia created that give berserker will skill+
– upon popular demand: a monk can now become an exorcist !
– every item the diamond dragon drops now has a 5% chance of being geomancer crystals. because some people sold all 13 sets before noticing the pub quest.
– Parnosz got reported in, now he can no longer charge 1 gold for supposedly ‘free’ ID’ing
– magic lore skill and spell books owned now contribute to slight improvement in from-use spell proficiency gain
– added one undead dragon guard to Zomok’s pets area. so the tough grind for a vengeance spawn is not required
– made sure item highlights (red) in inventory screen work properly
– fixed an issue where corrupted items can occur on shield changes

Unity edition, version 1.9.210 is live and stable

After many smaller updates that fixed bugs and introduced new features and skills, 1.9.210 is out and stable and probably a version that will stand for a fair bit of time.  I am not focussed on chapter3 expansion work as well as a ‘Dark Side’ spinoff(see details HERE).

Unity edition, version 1.8.11 is live from 21st Sep

Many fixes and expansions. Addresses issues where spawners don’t spawn (Deluon and others), xp steps were fixed, many other tweaks to monster toughness and more random encounters.

If you find a specific boss monster not spawning, v1.8.11 should fix it.

Also added: weapon swap skill, flame arrows skill etc.

Unity edition, version 1.5.10 is live

Uses a clean savegame approach, but old savegame files were not deleted, if there are any remaining issues with savegames let me know.  And please use the backup functionality.  Still working on iCloud support to be added soon.

Unity edition, version 1.4.10 is live 

It resolves a bug that made savegames disappear in 1.3.60.  If you are experiencing savegames that have gone or are showing with 6 fighters at level 0, then don’t do any saving or changes, please close the app and upgrade to 1.4.

Version 1.3.50 is live on Apple store and without known bugs or crash issues.

Dungeons of Chaos is designed to work on as many devices as possible and back to at least Android 4.3, and we have not seen any issues on the devices we tested.  If there are any, please report them to us.  Please note though that we cannot guarantee it will work on all the 11,000 Android devices that the App store will make it available to.  If your device has SMALLER screen size than 640×400, or RAM of 512MB or less, then the app may not perform in a way that is enjoyable.  If you want to continue and true anyway, please enable all 3 performance options on page 7 of the ‘options’ menu, in particular the slow-safe option.  Your OS may still shut the app down due to memory use and your savegames may be lost.

 

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748 thoughts on “Support

  1. Hello,
    I ha e been really enjoyong this game since i downloaded it. I have version 2.0.153. I am using and android Samsung s7 active. I am about a third od the way im chapter 3. Average level 69 party. I love this game.
    I went to the dwarf city to sell off loot and had it saved while in thedwarg city. I had A LOT of loot to get rid of. I left the phone idle for 30 min and had to reboot the game.
    I went to load my one saved game and it will not load. It just says “loading.” I tried restarting the phone. Still same issue. What can be done? I have spent at least 60 hours on this party. Please don’t tell me it’s all gone.

    Justin

    Like

      • I was in the shop function and transferring all my gear to either players or the seller. All told 268 items in inventory that were being swapped around. Not sure if that helps.

        Like

      • I can’t be sure. Either I was in the selling function when the game turned off with no save or just left the function and had saved. I can’t be sure.

        Like

      • Hi there, I’m running an ipad mini with os 9.3.5 (highest update available for the model) and have been having issues with the game crashing constantly. I have adjusted the settings (on option page 7) as outlined above but it’s still crashing quite a bit. Have also turned off particles. Really love the game though.

        Like

      • unfortunately your device has a fairly low RAM and iOS (without anything I can do about it) shuts down any app that uses 40% of its RAM at any point in time. I believe overall RAM use in total also plays a role, but it is not officially described much anywhere.

        What helps from what I have been trying with other players:
        – do not use the minimap. If you have to, restart the app soon after. The minimap creates a lot of extra graphic sprites that cause a peak RAM use.
        – once in a while, go to page 7 of the options and delete map knowledge, then save, then restart app. makes sure you have the smallest possible game data.
        – play with no other apps open, and ideally after a device restart.

        But as the app description says, the game is probably too hardware intensive for an iPad mini. That is because it uses the general Unity5 engine which comes with a fair bit of overhead.

        Like

  2. +1 on the “Loading” problem. For me, it was when I used the backup function. When I tried to get back into the game after doing a backup, it did the perma-load thing. It never gets to the random hint. Restoring did not fix the problem. One of my other saved game slots works fine, but my primary saved game seems to be lost.

    Mark

    Like

  3. Hi Volker,
    I finally got to Chapter 3 and am a bit confused. I have not been able to win a single fight since I got to Ch. 3. Everything says I have little to no chance of winning. I have a feeling I am not going where you meant for the story to progress – it all feels way too hard. I have tried backing off to very easy level and still nothing. I have retrieved some of my equipment but not all. I made it to talk to the druids and to the dwarven city and took a boat to another couple of islands. I have a 40-50 level usual mixed party, all characters upgraded to a new class. I am sure this is user error, but if you could point me to a place that I should be able to beat the monsters, I will give it a try and start enjoying the game again 🙂

    Stuff I can’t beat:
    Ice titans in the snowy valley
    ALL arenas
    Unicorns
    Undead in the cave on the island with the unicorn
    A few other things I can’t remember 🙂

    Thanks!

    Mark

    Like

    • There isn’t a big issue if you can’t defeat any big guns anywhere. The main storyline is important for now: talk to Zalaan And to the Druids. In the order is probably best but not required. You will eventually be teleported back to the first chaos dungeon where you can find the first 2/3 of your equipment (a second dungeon with the rest is accessed later). If you need to level and get xp, the best approaches are:
      1. The story quests. No risk there. Up until you get to the dwarven mines it won’t involve fights.
      2. The enemies on BRACYA. They mutated but are doable. Once you can, the dark orcs in the west. Maybe not the minibosses in their HQ yet. But also the arch lich minions in the north west.
      3. Arenas all across the land. Some are super tough. Some are ok. Great xp and gold and even loot.
      4. Nether dwarves in the dwarven mine. Good gold and some loot.
      5. Then minibosses and tougher arena fights.
      Hope it helps!

      Like

      • Ah, ok. I got confused because it seemed to be sending me to that other island (with the unicorn) before I could get to Bracya. The council person sent me to the other island and I couldn’t beat anything there, so I figured that would prevent me from getting the pass I need to get to Bracya. Maybe there is a different way to Bracya that I was missing. That would make a lot of sense. Thanks!

        Mark

        Like

  4. Hi Volker,
    Getting ready to switch cell networks and get a new phone. Can my saved games move with me to the new phone somehow? Will I need to buy the game again? Thanks!

    Mark

    Like

    • if this is iPhone, you need to make a backup to your computer using iTunes and then with the new phone “restore from backup” and all app data should come across.
      If this is Android, then you could rely on the Android 6+ functionality for backing up and restoring, although I am not familiar with the detail. Best to google that. Or, to do it by hand and with more certainty, other fans said you should root the old device … Download Odin app and the root drivers for your build. Then go in and move the files (with root access you can see and get/modify app data files).

      Either way, you definitely do not need to buy the game again, because both the Google Play store and the Apple iTunes store will allow you to re-download games that were purchased previously on the account you log in with. So if you keep your app store account you can redownload.

      Like

    • That would mean the steam client is not initiating correctly. Then the steam SDK/code shuts the game down right away. In the steam client when you right-click DoC and in Properties go to LOCAL FILES -> BROWSE LOCAL FILES does it show the correct location? You may want to run “check file integrity” from that same menu as well.

      Also, can you check the access permissions on the .exe file? You need it to be allowed to run as an executable.

      Updating the steam client to latest has also helped one player who had issues starting it.

      Like

  5. There is an issue with your pages: the advertising window keep pulling the scroll back up every few seconds. As a result, the page is very difficult to acess

    Like

    • If I open my page (logged out) on Safari I don’t get any ads. Where do you get ads?

      EDIT: I see, at the bottom of blog posts they do appear. WordPress does that. But I don’t see any pulling issue. Neither on Chrome nor Safari. What browser do you use?

      Like

  6. Hi ; just started the game ; killed the rat king before I got the quest to do so. Does this mean the game is broken for me and I need to start again? (been searching for another ‘rat king’ for ages)

    Like

  7. Hello,
    I bought this through Steam, so I posted this on there as well…

    When I first tried to run DoC, it was detected by Bitdefender 2018 as malware. I disabled the antivirus and tried running, but it will not load. It doesn’t even seem to load anything in the task manager (not even briefly).
    I tried changing DoC.exe to run as administrator and even on Windows XP SP2, but no dice.

    Any ideas as to what the problem may be?

    Thanks!

    Like

    • Thanks to Volker’s quick reply on Steam, He sent me a link to another fan’s similar issue, and it fixed it.
      ***
      * Select the Protection icon
      * Click on the VIEW FEATURES link
      * In the “Advanced Threat Defence” panel, select the gear icon
      * Click on “Add application to the whitelist”
      * Browse and add the DoC.exe application
      ***

      Thanks Volker! 🙂

      Like

  8. Bug on android latest version.

    New game, first time outside and visit to the bat cave (Bracya). Immediately exit the cave and I get the messages that signify entering bracya in chapter 3 (not 1). My level 3 monks are way out of their depths.

    Like

    • Oh wow. Let me check that! Thanks for letting me know.
      UPDATE: can’t reproduce it … if you go into the cave again, and out, does it do the same again?
      To debug what is happening here, can you open your quest log and let me know what shows as complete? Thanks!

      Like

      • I’ve gone back to the shelter: no inhabitants just the portal to chaos.

        Quest log:
        3 complete: rats, training, spiders
        1 open: unread

        I’ll go back to the cave

        Like

      • if the shelter is also empty, it means both the Bracya map and shelter shows the chapter3 version. somehow the trigger for ch3 got set. No clue how… did you do anything exciting prior to entering the bat cave? it would be something other than the actual bat cave that triggered it, could be anything before that.

        Like

      • Gone in to damp cave again then left. Map clear (nothing on recalling surrounding area) but it’s back to chapter 1. Odd.

        Like

      • nothing exciting:
        New characters, did arena rats; did rat quest; killed some spiders and orcs. Got stash from tree in mountains then decided to pop into cave and immediately leaving fearing I’d lose to bats.

        Like

      • ok. can you please go to page 7 of the options, click the debug button, and try to get access to the file location it lists there? there should be one called ‘new’, that one. And then send me the file “savegame…” with the number of your savegame (has slots 0 to 14 if used). I need to check what your quests show. Could be a file corruption with very small impacts. Do you auto-save on map change?

        Like

  9. Hello I’m having difficulty with the presidents achievement. Particularly the chaos lord. I’m at lvl 100, good equipment with regen added to all. Average 5% hp absorb, near max training for chapter 3. I’ve tried elemental weapons, all force, slice, pierce, varied archer\melee ratios. Have 11 allies, (can’t beat ice acolyte either) I was hoping you had a suggestion or ten. Also what’s the word, on the next chapter?

    Like

    • If you talk to the dimensional being he explains that the recipient is the scrap merchant in the outlaw camp. Which you can reach with any party in either the chapter 2 or chapter 3 version of the camp. The one with the assassin and snow.

      Like

  10. Not sure if this is a bug or intended behavior but figured worth reporting. I’m on chapter 3 and there are several druid stones that I had not previously discovered. Inspecting them results in no message of any kind. Inspecting previously discovered stones results in a message saying you have already received the stones blessing. I’m running latest version on Steam on Mac OSX.

    Like

  11. I just picked up the game, I’m trying to use it with my computer, and it’s not recognizing my keyboard, or mouse, and I’m stuck at the main menu.

    Is there a setting I’ve mangled or something?

    Like

  12. I am really enjoying Dungeons of Chaos. I worked hard to advance my party and be able to kill the two winged undead so that I can get to the next phase (chapter 3).
    However, I have been so far a little disappointed with Chapter 3 for a few reasons
    1) I lose all my equipment and can only get it back by solving the puzzles. The room with the 8 switches is a royal pain because you cannot see the whole room and all the switches, you cannot see the teleporting mob until you are almost beside him – I was certainly not having any more fun after a few hours or back and forth so I gave up on it and left via the portal
    2) You get a couple of quests to direct you at first but I had about three hours of running around back and forth on boats before I ever got to try a fight. When I did try a fight, it was in the arena on Sandy Isles trying for the Warlock quest. It turns out that I am way under powered to come close to winning this fight against rabbits. I am almost afraid to try for the Succubus egg.
    3) I am very much hoping that Chapter 3 has not fallen into the trap that some games do – catering to the elite. By this I mean that some people grind out levels and become very powerful before moving on. That was their choice to spend a whole lot of time to make their character stronger. Some games then make changes to accommodate these highly powered characters and forget the fact that the higher percentage of people playing the game are not playing with highly powered characters. For example, I don’t have spell books galore and am therefore missing many that I expect would be very helpful in chapter 3.
    4) With the loss of the heart for the teleporting, I am guessing that I will now be at a disadvantage in the new Chapter. I did not have a Wizard in my group so I am now assuming that the use of the portals will require an archmage (that I will not have).
    5) With the amount of XP I get for the few quests that I have done (running around type), It looks like my characters should have ground out way more levels in the previous chapters (which I do not expect the majority of players will have done). I also should have farmed more spell books and equipment (although you lose the equipment unless you solve the puzzles).

    Well I will stop ranting now. I did copy my party save file before killing the winged undead so I guess I will go back and grind more. Although, I may have to throw that party away and get one with a mage/wizard so that I have a hope at becoming an Archmage. It is not clear whether there is any possibility of being able to port again without an Archmage. I would have expected that the makeup of your party would not restrict you as much (like the heart in the previous chapters that allowed teleporting). The implication from the Archmage in the game is that portals are for Archmages only.

    Anyway, I will continue to try things. I do enjoy most of the game. I am just getting disheartened a bit in the beginning of chapter 3 at the moment.

    John

    Like

    • Chapter 3 was certainly hard to design as the simple ongoing progression of players does happen at a different pace. It smokies the longer the game goes on. But similar to the first chapters, tactics and choices are key. You will have enough gold to start enhancing items, and it makes a huge difference if you do. The items that are taken are recoverable. My affinity for puzzles can be daunting if you are not a puzzle person, my apologies. But there is plenty of help out there is you want to make sure you find all the 5+4 chests in the two dungeons, and get all gear back. However, chapter 3 generally provides great gear to use instead.
      As for the arena fights, they come in all grades of difficulty and the bunny one is certainly meant to be very tough. Because the game is not very linear (within a chapter), you can get into a fight you are not yet powerful enough for. That comes with the lack of linearity. Good mobs that are manageable are the mutant wolves and other folks on BRACYA. But the dragon den can also be reached, just through a different entrance (north in the mountain path map).
      You will be allowed later in the chapter to use archmage portals, but you do not need to have an archmage yourself to use them.
      You can also still farm spellbooks in the floater abyss if you prefer that, and could trade some at the various bookstores for new ones. The key is that you need to explore and find out what are good next steps. There are plenty.

      Like

      • Thank you Volker for your response. Although I thought I might be moving through Chapter three in a good sequence, it looks like I need to change my tactics a little and explore more as I go. Sorry for venting a little. I do enjoy your game a lot – takes me back a bit to what I enjoy (developing characters).

        John

        Like

  13. Fire Acolyte is dead but I am not showing the achievement completed.

    Of note is that at one point I snuck past him to free the captive. Then came back later to finish him off

    Like

  14. Hey Volker, I have a question.
    I just created a new party and overwrote a previous save. I leveled to 10 so far with them but there was no Undead weapons cache in the tree and there were no spell books in the room in the watery cave. Is that because I would have looted them in the previous game saved in that slot and therefore, they are no longer available for a new party?
    Thank You
    John

    Like

    • I am sorry – the chest are there in the room forgot to look for secret doors. However, there was no undead weapons cache. Not a big deal but was wondering why when I got to the tree because they were there every other time I went.

      Thank you – great entertainment
      John

      Like

      • Hmm. Should obviously be there. Did you use LOOK and SEARCH with wizards eye spell on? They are hidden so may not always show if you just walk past.

        Like

  15. Wanting to try Zmaj’s arena fights but it says that I do not qualify. Do all party members need to be of Dragon Blood?

    You have also said that access to Zomok’s arena requires flipping the switch behind the chromatic pet and one other hidden thing. Is the hidden thing in the Dragon Cave?

    Great game – having fun.

    Thank You
    John

    Like

    • Thanks! Please leave a review and spread the word! 😎

      if all works correctly, the arena should be accessible to everyone, but a + to summon dragon skill is only granted to any player that is of DRAGON BLOOD or ZOMOK’S APPRENTICE birth feat (meaning he gets a boost but already had the skill ability).

      For the Zomok arena, the hidden 2nd switch is not switched by you, as it is behind the impassable Zomok seal in the Zomok temple. You need to find someone (there) that is not hindered by seals or walls …

      Like

  16. Unsure whether there is any help for this – likely not. I was in the middle of fighting an Elder Dragon on my PC and the power went out. Once the power was back on, I loaded the game and the specific save game that I was playing now has 6 level 1 fighters named Wutz. When I bring up this 6 Wutz group, part of the screen is all blue and the other part is all black. I do not suspect I will get my dragon fighting group back at all.

    If you have any quick fix, I will try it. Otherwise, I guess I will create another group or go do a little on my misfits save.

    Thank You
    John

    Like

    • unfortunately what you describe is what happens if a file is unreadable (the values you see are the defaults before loading from save). most likely it is lost. but: what you should do is go to main menu, page 7 of the options. click the DEBUG button and then open a finder to check what files are there. also the way to manually make a backup for yourself (apart from the in-game backup function which I can also recommend). What you could do is send me the safegame file and the playerprefs.txt file. small chance I can see what is wrong. but realistically, it got fried.

      Like

  17. Thank you for the quick reply. I will try what you have said.
    No need for me to send you the files and cause you extra work – I will just create a new party.
    I expected that it was fried but figured that I would ask just in case.

    John

    Like

    • ok! Note that so far, the few instances I heard of it only affect the active file, so if you use the in-game backup function it creates a second one that would survive something similar.

      Like

  18. Thanks. I had manually backed my files up but sadly not recently enough to protect this one.

    It is not a huge deal, it was just a party I played when I needed a rest from my misfits party.

    It did have my first Orc Barbarian going to be a Warrior though so I will recreate a party with him again. As well, I was trying a Troll/Fighter flipped to Samurai. My previous Samurai started as monks.

    Great options for creating new characters. I am hoping to someday complete the Misfits so I can try the Symbiant birth feat on a few characters. However, it is very slow going in the beginning with little equipment.

    Great game – keep up the good work. Are you planning any other games of this type at all?

    Thank you
    John

    Like

    • That is a bad sign. It means it breaks off during a routine that checks for party stats. There is something corrupt about the party data. Did you transfer files between devices?

      Like

      • can you press the DEBUG button on page 7 of the options? it will show the location of the savegame files. something like LIBRARY/APPLICATION SUPPORT/PROMETHEUSRPGGAMES. if you open a FINDER and navigate there, you can get the savegame file and the playerprefs.txt file and email it to me. Then I can have a look what the problem is. Not sure if fixable, but the best shot we have. to dungeonsofchaos [at] gmail [dot] com

        Like

  19. Just a quick question, I try every door and unfortunately opened the door to the burial chambers in the dwarves city. Is there a way to get your honor back from the king so you can unlock the mines. Love the game, takes me back to my Ultima III days.

    Like

    • The mines will not be opened to you PRIOR to having a good enough reason (quest from warlock). Even without having opened the chamber he would not grant you access yet.
      (Only) thing you really lose is access to the dwarf smith/shop and one ally.

      Like

  20. Stuck in Chapter 3 trying to find Druids after talking to Hermit, can’t find them anywhere. Do I need to take a boat?

    Like

    • The Druids are in the Druid cove which is back on the mainland.
      Go to the smuggler village where you arrived, and in the eastern end is a house with the person in charge of boat travel. He can get you back to Tartessos. From
      Tartessos, you take a boat back to the castle port. From there, walk east and follow the road to the Valley.

      Like

      • I’m an idiot. I went to that exit twice and thought I couldn’t get through because I talked to the guard that’s standing right there and he says something about not passing. Didn’t even see the little “leave” notice in the top right. You rock, and so does your game. Running it on my kindle fire and never had a problem ( except for occasional lapses in perception). Left positive feedback on the kindle gamestore.

        Like

  21. There is a broken link on the Spoiler page of your website for the monster puzzle in Chapter 3. In the text it says to click “HERE” but it doesn’t do anything. I am using a kindle with the Silk browser.

    Like

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